1. Who We Are

Highlight Housing Limited (“we”, “us”, “our”) is registered in Scotland (Company No: SC827561) and is an independent property agency and consultancy operating across the UK.
Our registered office is: 84 Commercial Street, Edinburgh, Scotland, EH6 6LX

We are committed to protecting and respecting your privacy under the UK GDPR and Data Protection Act 2018.

2. Data Controller / Data Processor Roles

When you provide personal data to us, we act as the data controller for our own services (such as agency, consultancy, property marketing).
Where we undertake services on behalf of a client (for example lead-generation and listing services), we act as a data processor under their instructions.

3. What Personal Data We Collect

We may collect the following categories of data:
• Contact information: name, address, email, phone number
• Demographic and housing preference data: housing needs, current tenure, household composition
• Financial/affordability indicators: income range, employment status (where applicable)
• Technical/usage data: IP address, browser type, pages visited, referral URL
• Other information you supply via forms, emails or telephone calls relating to our services

4. Lawful Basis for Processing

We process personal data under the following lawful bases:
• Performance of a contract: processing is necessary to provide you with or progress your enquiry regarding housing or property services.
• Legitimate interests: where we process data to improve our marketing, lead-qualification, service development, market analysis and housing delivery services, subject to your rights and interests being respected.

5. How We Use Your Data

We use your personal data to:
• Respond to your enquiries and provide information about our services
• Assess housing eligibility, capture leads, manage applicant data and share qualified leads with our clients in relation to a specific development
• Improve our website, services and marketing efforts
• Conduct anonymised market research and demand analysis
• Comply with legal or regulatory obligations

6. Sharing Your Information

We do not sell or lease your personal information for third-party marketing.
We may disclose your data to:
• Service providers who assist us in operating our business (under contract and confidentiality)
• Our client (data controller) where you have enquired about a specific development or property and we transfer your data for that purpose
• Legal or regulatory authorities where required by law

7. International Transfers

If we transfer data outside the UK or EEA, we will ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

8. Retention of Data

We will retain your personal data only for as long as is necessary to achieve the purpose for which it was collected, and in any event no longer than:
• 24 months from your last meaningful interaction with us (for housing enquiries)
• Up to 6 years if required by law, regulation, audit or dispute resolution
Aggregated and anonymised data may be retained indefinitely for analysis and reporting, provided no individual can be identified.

9. Your Rights

You have the following rights under data protection law:
• Access your personal data
• Request correction of inaccuracies
• Request erasure of your data (in certain circumstances)
• Request restriction of processing
• Data portability (in certain scenarios)
• Object to our processing where lawful basis is legitimate interests
To exercise any of these rights, please contact: [email protected]
We will respond within the statutory timeframes.

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, secure storage and regular audits. While we endeavour to protect your personal data, transmission via the internet cannot be guaranteed secure.

11. Changes to This Privacy Policy

We may update this policy from time to time. We will publish any changes on our website and encourage you to review it periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

•Email: [email protected]

•Phone: 03300438944

•Postal Address: Highlight Housing Limited, 84 Commercial Street, Edinburgh, EH6 6LX

Thank you for trusting Highlight Housing Limited. We are committed to respecting and protecting your privacy.